ERCE Fotoğrafçılık Studio & Software Systems
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Product-based support notes

Windows Foto Seç

Foto Seç

Installation and usage notes for the fast customer photo selection screen.

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Installation

  • Run the installer with administrator rights and allow the app if Windows shows a security prompt.
  • On first launch, use a folder path that the application can access without restriction.
  • If you work from a network folder, verify share permissions and user access rights.

Usage

  • For the fastest selection flow, load the photo set from a single organized folder.
  • If thumbnails do not appear, check the file path, folder permission and supported image formats.
  • If the selected-frame report is not created, verify write permission for the target save folder.

Send these for support

  • Windows version
  • Screenshot of the error
  • Folder or sample workflow where the issue happens
  • Whether the selection report is created or not
Android Tablet Foto Seç

Foto Seç

Support notes for the Android tablet version that works offline and lets customers choose photos directly from a USB drive.

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Workflow

  • The Android tablet version works without an internet connection.
  • Photos are presented to the customer by connecting a USB drive to the tablet.
  • For a smoother selection flow, keep the USB content in a clean and organized folder structure.

Connection and access

  • If the tablet does not detect the USB drive, check OTG support, the cable/adapter and Android file access permission.
  • If photos are not listed, verify the supported file formats and the folder path on the USB drive.
  • If Android requests storage or file permission, allow access for the application.

Send these for support

  • Tablet brand and model
  • Android version
  • USB drive and adapter details
  • Screenshot of the error or the exact step where selection stops
Windows Foto Kalfa

Foto Kalfa

Support guidance for the Photoshop assistant panel, automation and output preparation.

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Installation

  • Open and close Photoshop once before installation, then complete the Foto Kalfa setup.
  • If panel buttons do not respond, launch the app as administrator and check whether Defender or antivirus is blocking it.
  • If the computer has multiple Windows accounts, complete the installation on the account that will use the license.

Usage

  • For one-click ID and biometric workflows, confirm that the templates are saved with the correct output size.
  • If automatic retouching does not match expectations, note the preset or profile used and send a sample photo.
  • When building your own automation, make sure folder paths stay consistent and the Photoshop workspace remains current.

Send these for support

  • Windows version
  • Photoshop version
  • Screenshot or short video of the failing step
  • Photo size and target output details
Windows Kalfa Minilab Operatör

Kalfa Minilab Operatör

Windows support flow for minilab print operations, sizing and color management.

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Installation

  • Install the official Windows driver from the printer manufacturer; avoid outdated or generic drivers.
  • If the printer is on another computer, verify network connectivity and printer sharing permissions.
  • After setup, review the media configuration in the driver so paper sizes are listed correctly.

Printing and color

  • If paper sizes are missing, check the printer driver, Windows print preferences and spooler status.
  • For color mismatches, review ICC profile selection, driver color management and the printer print mode together.
  • For DNP, Canon, Epson and similar minilab printers, using the latest official driver is recommended.

Send these for support

  • Windows version
  • Printer brand and model
  • Printer driver version
  • Error screenshot and the exact print step where it occurs
macOS Kalfa Minilab Operatör Soon

Kalfa Minilab Operatör

Support notes for photo selection, sizing, color adjustment and printing on macOS.

The macOS version is pending release approval and is expected to go live within 1-2 days.

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Subscription and access

  • The app uses an annual subscription model; eligible new users may receive a one-month free trial.
  • If the purchase is not detected, use Restore Purchases.
  • Billing, cancellation and refund requests are handled through Apple ID subscriptions.

Photos, printer and color

  • Use Add Photo or drag and drop; if macOS requests access permission, allow file and folder access.
  • Install the printer driver from the manufacturer’s official macOS support page and check the connection.
  • Paper sizes come from the printer driver; if they do not appear, review macOS printer settings, paper size and ICC profile settings.

Send these for support

  • macOS version
  • Printer brand/model and driver version
  • Screenshot of the error
  • Selected photo size and print size